Need assistance? We’re here to help

We can assist you with warranty, certifications, delivery, removal, and recycling options, as well as providing comfort information.

Frequently Asked Questions

The Atlantis mattress is a premium Australian made mattress which is produced with only the finest materials and local craftmanship and is fully customisable, with this in mind we are confident you will fall in love with our mattress.

So, if for any reason you aren’t satisfied with your mattress within the first 100 nights, we will offer you a full refund of your original purchase price at no cost to you during this period and collect free of charge from all Metro areas.

In addition to the 100-night trial, we also offer a free comfort adjustment to tailor the feel of your mattress it’s just not right for you, we only ask that you try the mattress for 21 nights first as it can take some time for your body to adjust to a certain feel. Please see Comfort Adjust – Exchange for further details.

Our Atlantis mattress has a 10 year warranty. You can find more information by clicking here.

If you have selected our old mattress removal service during your purchase our delivery partners will remove your old mattress at the time of your delivery, we will only remove one mattress for every mattress purchased and currently do not remove ensemble bases.

This service is only available in metro areas and the mattress needs to be in a clean sanitary condition.

Based on years of industry feedback from the public the following can be considered when selecting the best feel for your body.


Suggested for predominate back sleepers or for those with lower back concerns. While this mattress is on the firmer feel it still offers a nice level of comfort.


Suggested for side sleepers and combinational sleepers (stomach, back and side) the medium allows the mattress to mould to your hips and shoulders to help eliminate pressure points.


Suggested for people who predominately sleep on their side, it’s high level of comfort ensures your hips and shoulders receive the ultimate in pressure relief while sleeping on a cloud.

Half – Half

Recommended for couples that have different preferences and don’t want to compromise on their preferred comfort level. Each side of the mattress can have a choice of either firm, medium or soft.

Australian made, built to last

We minimise our carbon footprint by making sure every last one of our mattresses and bed bases is made on Australian soil, from locally sourced, GECA-certified materials, using processes that won’t harm the planet. Even better, they come with a 10 year warranty.


Copyright © 2023 Atlantis Sleep® in Australia. All rights reserved.