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FAQs

We can assist you with warranty, certifications, delivery, removal, and recycling options, as well as providing comfort information.

The Atlantis mattress is a premium Australian made mattress which is produced with only the finest materials and local craftmanship and is fully customisable, with this in mind we are confident you will fall in love with our mattress.

So, if for any reason you aren’t satisfied with your mattress within the first 100 nights, we will offer you a full refund of your original purchase price at no cost to you during this period and collect free of charge from all Metro areas.

In addition to the 100-night trial, we also offer a free comfort adjustment to tailor the feel of your mattress it’s just not right for you, we only ask that you try the mattress for 21 nights first as it can take some time for your body to adjust to a certain feel. Please see Comfort Adjust – Exchange for further details.

Our Atlantis mattress is available with free shipping to all areas, with the exception of NT, when you choose the convenient boxed delivery option.

For those who prefer the traditional shipping method, we’re pleased to offer free delivery to metro areas in Sydney, Melbourne, Brisbane, Adelaide, and Perth.

If you're located outside of these metro areas and would like traditional delivery, our website will automatically calculate the shipping cost at checkout, making it easy to see the full price before placing your order.

Please note: The Atlantis Base is not available for boxed shipping and will always ship using the traditional method.

Based on years of industry feedback from the public the following can be considered when selecting the best feel for your body.

Firm

Suggested for predominate back sleepers or for those with lower back concerns. While this mattress is on the firmer feel it still offers a nice level of comfort.

Medium

Suggested for side sleepers and combinational sleepers (stomach, back and side) the medium allows the mattress to mould to your hips and shoulders to help eliminate pressure points.

Soft

Suggested for people who predominately sleep on their side, it’s high level of comfort ensures your hips and shoulders receive the ultimate in pressure relief while sleeping on a cloud.

Half – Half

Recommended for couples that have different preferences and don’t want to compromise on their preferred comfort level. Each side of the mattress can have a choice of either firm, medium or soft.

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